Refund policy

We hope you love your pieces as much as we love making them. But sometimes things don't work out, so we're here to make the return or exchange process as easy as possible.

Return/Exchange:

We will gladly accept any like-new product for return or exchange for any reason if it is shipped back within 14 days of receiving it. Items must be in their original condition. All returns must be pre-authorized via email. You’ll also need the receipt or proof of purchase.

Please note: Original shipping costs are non-refundable and there will be an additional 10% restock charge.

Return shipping is the responsibility of the customer. Jennifer Ponson Jewelry Designs is not responsible for packages lost in the mail. Please make sure you use a traceable shipping method to ensure it arrives.

Return Shipping Address:

Jennifer Ponson Jewelry Designs
905 Fairway Drive
Pensacola, FL 32507

Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 7-10 business days from when we receive the items for your account to be refunded.

Damaged Items: 

If your items are damaged or broken during shipping, we will replace the items free of charge. Please email a photo of damaged/broken items. If you are requesting an exchange for a different item, you will be charged for return shipping and any additional amount if your new item is more than the original piece ordered.

To request a return or if you have questions about the status of your return, please contact us at orders@jenniferponson.com. 

Sale items and custom orders are not eligible for refunds and will be dealt with on a case-by-case basis.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you can exchange it for store credit if you email us within the fourteen-day period after the arrival of the package. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and Sale Items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact the seller for further details.

All Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@jenniferponson.com.

You can always contact us for any return questions at orders@jenniferponson.com.